:root{--bg:#f6f8f7;--surface:#fff;--surface-2:#fbfcfb;--primary:#0b6e4f;--primary-600:#0a5c42;--primary-50:#e9f4ef;--accent:#f5a623;--accent-50:#fef4e2;--text:#0f1511;--muted:#6b7470;--line:#e8ece9;--success:#1b998b;--danger:#e5484d;--danger-50:#fcebec;--info:#3b82f6;--info-50:#eaf1fe;--shadow-sm:0 1px 2px rgba(16,24,20,.06);--shadow-md:0 4px 16px rgba(16,24,20,.08);--shadow-lg:0 12px 32px rgba(16,24,20,.14);--r-sm:8px;--r-md:12px;--r-lg:16px;--r-xl:22px;--sidebar-w:268px;--sidebar-mini:76px;--topbar-h:64px;--sp-1:4px;--sp-2:8px;--sp-3:12px;--sp-4:16px;--sp-5:20px;--sp-6:24px;--sp-7:32px;--sp-8:40px;--fs-xs:11px;--fs-sm:12.5px;--fs-base:14px;--fs-md:15px;--fs-lg:17px;--fs-xl:22px;--fs-2xl:26px;--fs-3xl:30px;--tone-review-bg:#fcebeb;--tone-review-fg:#a32d2d;--tone-coaching-bg:#fff6e5;--tone-coaching-fg:#9a6700;--tone-healthy-bg:#eaf3de;--tone-healthy-fg:#3b6d11;--tone-neutral-bg:#f2f5f3;--tone-neutral-fg:#6b7470;--resp-safety-fg:#854f0b;--resp-conditional-fg:#185fa5;--resp-operational-fg:#5f5e5a;--resp-technical-fg:#534ab7}*{box-sizing:border-box;margin:0;padding:0}body,html{height:100%}body{background:var(--bg);color:var(--text);font-family:-apple-system,Segoe UI,system-ui,sans-serif;font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}::selection{background:var(--primary-50)}.shell{display:flex;min-height:100vh}.sidebar{position:fixed;top:16px;left:16px;bottom:16px;width:var(--sidebar-w);background:var(--surface);border:1px solid var(--line);border-radius:var(--r-xl);box-shadow:var(--shadow-md);display:flex;flex-direction:column;padding:22px 16px;z-index:50;transition:width .2s ease;text-transform:uppercase}.sidebar .brand{display:flex;align-items:center;gap:12px;padding:8px 10px 22px;font-size:25px;font-weight:800;letter-spacing:-.5px;text-transform:none}.sidebar .brand .logo{width:40px;height:40px;border-radius:12px;flex-shrink:0;background:linear-gradient(135deg,var(--primary),var(--accent));display:grid;place-items:center;color:#fff;font-size:20px;box-shadow:var(--shadow-sm)}.sidebar .brand .brand-digi{color:var(--primary)}.sidebar .brand .brand-ride{color:var(--accent)}.nav-scroll{flex:1 1;display:flex;flex-direction:column;gap:3px}.nav-scroll::-webkit-scrollbar{width:0}.nav-group-label{color:var(--muted);font-size:11.5px;font-weight:800;letter-spacing:.12em;text-transform:uppercase;padding:17px 12px 7px}.nav-item{display:flex;align-items:center;gap:13px;padding:12px 14px;border-radius:var(--r-md);color:var(--muted);font-weight:600;font-size:15px;transition:all .15s;position:relative}.nav-item .ico{width:22px;height:22px;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.nav-item:hover{background:var(--surface-2);color:var(--text)}.nav-item.active{background:var(--primary-50);color:var(--primary-600);font-weight:700}.nav-item.active:before{content:"";position:absolute;left:-16px;top:9px;bottom:9px;width:3px;background:var(--primary);border-radius:0 3px 3px 0}.nav-item .badge-count{margin-left:auto;background:var(--accent);color:#4a3000;font-size:12px;font-weight:800;padding:2px 8px;border-radius:999px}.side-user{display:flex;align-items:center;gap:11px;margin-top:9px;border-top:1px solid var(--line);padding:16px 11px 11px}.avatar{width:36px;height:36px;border-radius:10px;flex-shrink:0;background:var(--primary);color:#fff;display:grid;place-items:center;font-weight:800;font-size:14px}.side-user .avatar{width:46px;height:46px;border-radius:12px;font-size:17px}.side-user .meta{line-height:1.25;overflow:hidden}.side-user .meta b{font-size:16px;display:block;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.side-user .meta span{font-size:13px;color:var(--muted)}.side-user .out{margin-left:auto;color:var(--muted);display:inline-flex;align-items:center;cursor:pointer}.side-user .out:hover{color:var(--danger)}.main{flex:1 1;min-width:0;margin-left:calc(var(--sidebar-w) + 32px);margin-right:16px}.topbar{position:-webkit-sticky;position:sticky;top:0;z-index:40;height:var(--topbar-h);display:flex;align-items:center;gap:16px;background:rgba(246,248,247,.8);-webkit-backdrop-filter:saturate(180%) blur(12px);backdrop-filter:saturate(180%) blur(12px);padding:0 4px;margin-bottom:8px}.topbar .page-title{font-size:16px;font-weight:800;letter-spacing:-.3px}.topbar .search{margin-left:12px;display:flex;align-items:center;gap:8px;flex:1 1;max-width:420px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);padding:8px 12px;color:var(--muted)}.topbar .search input{border:0;outline:0;background:transparent;flex:1 1;font:inherit;color:var(--text)}.topbar .spacer{flex:1 1}.topbar .tbtn{width:44px;height:44px;border-radius:var(--r-md);background:var(--surface);border:1px solid var(--line);display:grid;place-items:center;cursor:pointer;font-size:16px;color:var(--text);position:relative}.topbar .tbtn:hover{box-shadow:var(--shadow-sm)}.topbar .tbtn .dot{position:absolute;top:8px;right:9px;width:7px;height:7px;border-radius:50%;background:var(--danger)}.topbar .userchip{display:flex;align-items:center;gap:9px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);padding:6px 14px 6px 6px;cursor:pointer}.topbar .userchip .avatar{width:36px;height:36px;border-radius:10px;font-size:14px}.content{padding:8px 4px 40px}.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:22px;flex-wrap:wrap}.page-head h1{font-size:26px;font-weight:800;letter-spacing:-.6px}.page-head .sub{color:var(--muted);font-size:13.5px;margin-top:4px}.live-pill{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;color:var(--success)}.live-pill .d{width:8px;height:8px;border-radius:50%;background:var(--success);animation:pulse 1.4s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.3}}.grid{display:grid;grid-template-columns:repeat(12,1fr);grid-gap:18px;gap:18px}.col-3{grid-column:span 3}.col-4{grid-column:span 4}.col-5{grid-column:span 5}.col-6{grid-column:span 6}.col-7{grid-column:span 7}.col-8{grid-column:span 8}.col-12{grid-column:span 12}.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:18px 18px 16px;box-shadow:var(--shadow-sm);transition:box-shadow .18s,transform .18s;position:relative;overflow:hidden}.kpi:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.kpi .kpi-top{display:flex;align-items:center;justify-content:space-between}.kpi .kpi-ico{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;font-size:18px}.kpi .kpi-ico.g{background:var(--primary-50);color:var(--primary-600)}.kpi .kpi-ico.a{background:var(--accent-50);color:#9a6700}.kpi .kpi-ico.b{background:var(--info-50);color:var(--info)}.kpi .kpi-ico.r{background:var(--danger-50);color:var(--danger)}.kpi .kpi-label{color:var(--muted);font-size:12.5px;font-weight:600;margin-top:14px}.kpi .kpi-value{font-size:30px;font-weight:800;letter-spacing:-1px;margin-top:2px}.kpi .kpi-delta{font-size:12px;font-weight:700;margin-top:8px;display:inline-flex;align-items:center;gap:4px}.kpi .kpi-delta.up{color:var(--success)}.kpi .kpi-delta.down{color:var(--danger)}.kpi .kpi-delta.warn{color:var(--accent)}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);padding:20px}.panel-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.panel-head h3{font-size:15px;font-weight:700}.panel-head a{font-size:13px;color:var(--primary);font-weight:600}.area-chart{width:100%;height:200px}.area-chart .grid-line{stroke:var(--line);stroke-width:1}.area-chart .area{fill:url(#areaGrad)}.area-chart .line{fill:none;stroke:var(--primary);stroke-width:2.5;stroke-linejoin:round;stroke-linecap:round}.area-chart .dot{fill:var(--primary)}.chart-x{display:flex;justify-content:space-between;margin-top:8px;color:var(--muted);font-size:11px}.donut-wrap{display:flex;align-items:center;gap:22px}.donut{position:relative;width:150px;height:150px;flex-shrink:0}.donut .center{position:absolute;inset:0;display:grid;place-items:center;text-align:center}.donut .center b{font-size:26px;font-weight:800;display:block;letter-spacing:-1px}.donut .center span{font-size:11px;color:var(--muted)}.legend{display:flex;flex-direction:column;gap:10px}.legend .row{display:flex;align-items:center;gap:8px;font-size:13px}.legend .row .sw{width:10px;height:10px;border-radius:3px}.legend .row b{margin-left:auto;font-weight:700}.bars2{display:flex;align-items:flex-end;gap:8px;height:160px;padding-top:10px}.bars2 .b{flex:1 1;background:var(--primary-50);border-radius:6px 6px 0 0;position:relative;min-height:4px;transition:background .15s}.bars2 .b:hover{background:var(--primary)}.bars2 .b .cap{position:absolute;top:-18px;left:0;right:0;text-align:center;font-size:10px;color:var(--muted)}.tbl-wrap{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);overflow-x:auto;overflow-y:hidden}table.modern{width:100%;border-collapse:collapse}table.modern thead th{position:-webkit-sticky;position:sticky;top:0;background:var(--surface-2);text-align:left;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding:13px 18px;border-bottom:1px solid var(--line);z-index:2}table.modern tbody td{padding:14px 18px;border-bottom:1px solid var(--line);vertical-align:middle;overflow-wrap:anywhere}table.modern tbody tr:last-child td{border-bottom:0}table.modern tbody tr{transition:background .12s}table.modern tbody tr:hover{background:var(--surface-2)}.cell-user{display:flex;align-items:center;gap:11px}.cell-user .avatar{width:34px;height:34px;border-radius:9px;font-size:13px}.cell-user .nm b{font-weight:700;font-size:14px}.cell-user .nm span{display:block;color:var(--muted);font-size:12.5px}.badge{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.9}.badge.active,.badge.approved,.badge.completed,.badge.green,.badge.online,.badge.paid,.badge.success{background:var(--primary-50);color:var(--primary-600)}.badge.amber,.badge.awaiting_otp,.badge.pending,.badge.sending,.badge.under_review{background:var(--accent-50);color:#9a6700}.badge.banned,.badge.cancelled,.badge.cancelled_by_driver,.badge.cancelled_by_passenger,.badge.failed,.badge.no_driver_found,.badge.offline,.badge.red,.badge.rejected,.badge.reversed,.badge.suspended{background:var(--danger-50);color:var(--danger)}.badge.accepted,.badge.blue,.badge.driver_arrived,.badge.in_progress,.badge.requested,.badge.searching{background:var(--info-50);color:var(--info)}.badge.not_submitted,.badge.plain{background:var(--surface-2);color:var(--muted)}.badge.review{background:var(--tone-review-bg);color:var(--tone-review-fg)}.badge.coaching{background:var(--tone-coaching-bg);color:var(--tone-coaching-fg)}.badge.healthy{background:var(--tone-healthy-bg);color:var(--tone-healthy-fg)}.badge.neutral{background:var(--tone-neutral-bg);color:var(--tone-neutral-fg)}.chip{display:inline-flex;align-items:center;font-size:11px;font-weight:700;padding:2px 8px;border-radius:7px;white-space:nowrap}.chip.neutral{background:var(--tone-neutral-bg);color:var(--tone-neutral-fg)}.chip.review{background:var(--tone-review-bg);color:var(--tone-review-fg)}.chip.healthy{background:var(--tone-healthy-bg);color:var(--tone-healthy-fg)}.chip.coaching{background:var(--tone-coaching-bg);color:var(--tone-coaching-fg)}.chip.resp-driver{background:var(--tone-neutral-bg);color:var(--tone-review-fg)}.chip.resp-rider{background:var(--tone-neutral-bg);color:var(--tone-healthy-fg)}.chip.resp-safety{background:var(--tone-neutral-bg);color:var(--resp-safety-fg)}.chip.resp-conditional{background:var(--tone-neutral-bg);color:var(--resp-conditional-fg)}.chip.resp-operational{background:var(--tone-neutral-bg);color:var(--resp-operational-fg)}.chip.resp-technical{background:var(--tone-neutral-bg);color:var(--resp-technical-fg)}.route-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0;display:inline-block}.route-dot.pickup{background:var(--primary)}.route-dot.dropoff{background:var(--surface);border:1.5px solid var(--muted)}.btn svg,.field svg,.icon-btn svg,button svg{width:15px;height:15px;flex-shrink:0}.btn,button{font:inherit;font-weight:700;font-size:13.5px;border:0;border-radius:var(--r-md);padding:9px 16px;cursor:pointer;background:var(--primary);color:#fff;transition:all .15s;display:inline-flex;align-items:center;gap:7px}button:hover{background:var(--primary-600);box-shadow:var(--shadow-sm)}button.ghost{background:var(--surface);color:var(--text);border:1px solid var(--line)}button.ghost:hover{background:var(--surface-2)}button.danger{background:var(--danger)}button.danger:hover{background:#cf3b40}button.amber{background:var(--accent);color:#4a3000}button.amber:hover{background:#e89a16}button.sm{padding:6px 11px;font-size:12.5px}button:disabled{opacity:.5;cursor:default;box-shadow:none}.icon-btn{width:34px;height:34px;padding:0;justify-content:center;background:var(--surface);color:var(--muted);border:1px solid var(--line)}.icon-btn:hover{background:var(--surface-2);color:var(--text)}.pills{display:inline-flex;gap:6px;background:var(--surface);border:1px solid var(--line);padding:4px;border-radius:var(--r-md);max-width:100%;overflow-x:auto}.pill{flex-shrink:0;padding:7px 14px;border-radius:var(--r-sm);border:0;background:transparent;color:var(--muted);font-weight:600;font-size:13px;cursor:pointer;white-space:nowrap}.pill:hover{background:var(--surface-2);color:var(--text)}.pill.active{background:var(--primary);color:#fff}.pill.active:hover{background:var(--primary-600)}.toolbar{display:flex;gap:12px;align-items:center;margin-bottom:18px;flex-wrap:wrap}.toolbar .grow{flex:1 1}.field{display:flex;align-items:center;gap:8px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);padding:8px 12px;color:var(--muted)}.field input{border:0;outline:0;background:transparent;font:inherit;color:var(--text);width:100%}input,select,textarea{font:inherit;padding:9px 12px;border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface);color:var(--text);outline:none}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-50)}textarea{resize:vertical;font-family:inherit}.modal input,.modal select,.modal textarea{width:100%;box-sizing:border-box}.toggle{position:relative;display:inline-block;width:44px;height:26px;flex-shrink:0}.toggle input{opacity:0;width:0;height:0}.toggle .slider{position:absolute;inset:0;cursor:pointer;background:#cbd2cc;border-radius:999px;transition:background .25s}.toggle .slider:before{content:"";position:absolute;height:20px;width:20px;left:3px;top:3px;background:#fff;border-radius:50%;transition:transform .25s cubic-bezier(.4,0,.2,1);box-shadow:0 1px 3px rgba(0,0,0,.25)}.toggle input:checked+.slider{background:var(--success)}.toggle input:checked+.slider:before{transform:translateX(18px)}.toggle input:disabled+.slider{opacity:.5}.muted{color:var(--muted)}.section-gap{margin-top:18px}.row-actions{display:flex;gap:6px;flex-wrap:wrap}.steps{display:flex;flex-direction:column;gap:12px}.step{display:flex;gap:14px;align-items:flex-start;padding:14px 16px;border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface)}.step .step-num{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;font-weight:800;font-size:13px;background:var(--surface-2);color:var(--muted);flex:none}.step.done .step-num{background:var(--primary-50);color:var(--primary-600)}.step.blocked .step-num{background:var(--danger-50);color:var(--danger)}.step .step-body{flex:1 1;min-width:0}.step .step-title{font-weight:700}.step .step-why{font-size:12.5px;margin-top:4px;color:var(--muted)}.step.blocked .step-why{color:var(--danger)}.empty{padding:48px;text-align:center;color:var(--muted)}.skeleton{background:linear-gradient(90deg,var(--surface-2) 25%,#eef1ee 37%,var(--surface-2) 63%);background-size:400% 100%;animation:shimmer 1.4s infinite;border-radius:var(--r-sm)}@keyframes shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.pagination{display:flex;align-items:center;justify-content:space-between;margin-top:16px;color:var(--muted);font-size:13px}.pagination .pages{display:flex;gap:4px}.pagination .pages button{background:var(--surface);color:var(--text);border:1px solid var(--line);padding:6px 11px}.pagination .pages button.active{background:var(--primary);color:#fff;border-color:var(--primary)}.liveops{position:relative;height:calc(100vh - var(--topbar-h) - 40px);border-radius:var(--r-lg);overflow:hidden;border:1px solid var(--line);box-shadow:var(--shadow-sm)}.liveops .mapbg{position:absolute;inset:0;background:radial-gradient(circle at 30% 40%,rgba(11,110,79,.06),transparent 40%),radial-gradient(circle at 70% 60%,rgba(245,166,35,.06),transparent 40%),repeating-linear-gradient(0deg,var(--surface-2),var(--surface-2) 1px,transparent 1px,transparent 40px),repeating-linear-gradient(90deg,var(--surface-2),var(--surface-2) 1px,transparent 1px,transparent 40px),var(--surface)}.float-strip{position:absolute;top:16px;left:16px;right:16px;display:flex;align-items:center;gap:16px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--shadow-md);padding:12px 18px;z-index:5}.float-strip .stat{display:flex;align-items:center;gap:8px;font-weight:700;font-size:14px}.float-strip .stat .d{width:9px;height:9px;border-radius:50%}.float-panel{position:absolute;top:80px;right:16px;width:300px;max-height:calc(100% - 110px);overflow:auto;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-lg);padding:16px;z-index:5}.float-sos{position:absolute;bottom:16px;left:16px;background:var(--danger-50);border:1px solid #f3b6b8;border-radius:var(--r-md);box-shadow:var(--shadow-md);padding:14px 16px;z-index:6;max-width:360px}.float-sos b{color:var(--danger);display:flex;align-items:center;gap:6px;margin-bottom:8px}.feed{display:flex;flex-direction:column}.feed .item{display:flex;gap:12px;padding:12px 0;border-bottom:1px solid var(--line)}.feed .item:last-child{border-bottom:0}.feed .item .fdot{width:8px;height:8px;border-radius:50%;margin-top:6px;flex-shrink:0;background:var(--primary)}.feed .item .ftxt{flex:1 1;min-width:0;font-size:13.5px;overflow-wrap:break-word}.feed .item .ftime{color:var(--muted);font-size:12px}@media (max-width:1200px){.col-3,.col-4{grid-column:span 6}.col-5,.col-7,.col-8{grid-column:span 12}}@media (max-width:860px){:root{--sidebar-w:0px}.sidebar{transform:translateX(-110%)}.main{margin-left:16px}.col-3,.col-4,.col-6{grid-column:span 12}.float-panel{position:static;width:100%;max-height:none;margin-top:12px}.liveops{height:auto}}@media (max-width:900px){.login-page{flex-direction:column}.login-brand-col{padding:40px 24px 16px!important}.login-card-col{padding:20px 20px 48px!important}}.kpi-top{align-items:flex-start}.kpi-spark{width:90px;height:32px;opacity:.9}.liveops-dark{--lo-bg:#0e1311;--lo-glass:rgba(22,30,26,.72);--lo-line:hsla(0,0%,100%,.1);--lo-text:#eaf0ec;--lo-muted:#8c978f}.liveops-dark .liveops{height:calc(100vh - var(--topbar-h) - 40px);border-radius:var(--r-lg);overflow:hidden;border:1px solid var(--lo-line);box-shadow:var(--shadow-lg);position:relative}.liveops-dark .mapbg{position:absolute;inset:0;background:radial-gradient(circle at 28% 38%,rgba(27,153,139,.16),transparent 38%),radial-gradient(circle at 72% 62%,rgba(245,166,35,.13),transparent 38%),radial-gradient(circle at 50% 80%,rgba(59,130,246,.1),transparent 35%),repeating-linear-gradient(0deg,hsla(0,0%,100%,.035),hsla(0,0%,100%,.035) 1px,transparent 1px,transparent 44px),repeating-linear-gradient(90deg,hsla(0,0%,100%,.035),hsla(0,0%,100%,.035) 1px,transparent 1px,transparent 44px),var(--lo-bg)}.liveops-dark .mapbg:after{content:"";position:absolute;inset:0;pointer-events:none;background:radial-gradient(circle at 30% 40%,#1fe0a8 0 3px,transparent 4px),radial-gradient(circle at 55% 30%,#1fe0a8 0 3px,transparent 4px),radial-gradient(circle at 65% 55%,#1fe0a8 0 3px,transparent 4px),radial-gradient(circle at 42% 65%,#4aa3ff 0 3px,transparent 4px),radial-gradient(circle at 78% 44%,#1fe0a8 0 3px,transparent 4px),radial-gradient(circle at 22% 72%,#1fe0a8 0 3px,transparent 4px);filter:drop-shadow(0 0 6px rgba(31,224,168,.7));opacity:.9;animation:lo-twinkle 3s ease-in-out infinite}@keyframes lo-twinkle{0%,to{opacity:.85}50%{opacity:.55}}.liveops-dark .float-strip{background:var(--lo-glass);-webkit-backdrop-filter:blur(14px) saturate(160%);backdrop-filter:blur(14px) saturate(160%);border:1px solid var(--lo-line);color:var(--lo-text)}.liveops-dark .float-strip .stat{color:var(--lo-text)}.liveops-dark .float-strip button.ghost{background:hsla(0,0%,100%,.08);color:var(--lo-text);border-color:var(--lo-line)}.liveops-dark .float-panel{background:var(--lo-glass);-webkit-backdrop-filter:blur(14px) saturate(160%);backdrop-filter:blur(14px) saturate(160%);border:1px solid var(--lo-line);color:var(--lo-text)}.liveops-dark .float-panel .panel-head h3{color:var(--lo-text)}.liveops-dark .float-panel .muted{color:var(--lo-muted)}.liveops-dark .float-panel>div{border-color:var(--lo-line)!important}.liveops-dark .float-sos{background:rgba(229,72,77,.16);border-color:rgba(229,72,77,.5);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}.liveops-dark .float-sos b{color:#ff8a8d}.liveops-dark .float-sos span{color:var(--lo-text)}.kpi.clickable{cursor:pointer}.kpi.clickable:hover{box-shadow:var(--shadow-md);transform:translateY(-3px);border-color:#d8e0db}.kpi.clickable:active{transform:translateY(-1px)}.kpi.clickable:focus-visible{outline:none;box-shadow:0 0 0 3px var(--primary-50),var(--shadow-md);border-color:var(--primary)}.kpi .kpi-arrow{margin-left:6px;opacity:0;transform:translateX(-4px);transition:all .18s;display:inline-block;color:var(--muted)}.kpi.clickable:focus-visible .kpi-arrow,.kpi.clickable:hover .kpi-arrow{opacity:1;transform:translateX(0)}.bell-count{position:absolute;top:4px;right:4px;min-width:16px;height:16px;border-radius:999px;background:var(--danger);color:#fff;font-size:10px;font-weight:800;display:grid;place-items:center;padding:0 4px;border:2px solid var(--surface)}.notif-panel{position:absolute;top:46px;right:0;width:340px;max-height:460px;overflow-y:auto;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--shadow-lg);z-index:60}.notif-head{justify-content:space-between;padding:14px 16px;position:-webkit-sticky;position:sticky;top:0;background:var(--surface)}.notif-head,.notif-item{display:flex;align-items:center;border-bottom:1px solid var(--line)}.notif-item{gap:10px;padding:12px 16px;cursor:pointer}.notif-item:hover{background:var(--surface-2)}.notif-foot{padding:12px 16px;text-align:center;color:var(--primary);font-weight:700;font-size:13px;cursor:pointer}.notif-foot:hover{background:var(--surface-2)}.notif-mark-all{color:var(--primary);font-weight:700;font-size:12px;cursor:pointer}.notif-mark-all:hover{text-decoration:underline}.notif-item.unread,.notif-item.unread:hover{background:var(--primary-50)}.notif-item.unread:hover{filter:brightness(.97)}.notif-dot{display:inline-block;width:8px;height:8px;border-radius:999px;background:var(--primary);flex-shrink:0;align-self:center}.toast{position:fixed;bottom:24px;right:24px;z-index:80;display:flex;align-items:flex-start;gap:10px;width:320px;max-width:calc(100vw - 48px);background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--shadow-lg);padding:14px 14px 14px 16px;cursor:pointer;animation:toast-in .22s ease-out}.toast-dot{width:8px;height:8px;border-radius:999px;background:var(--primary);margin-top:6px;flex-shrink:0}.toast-title{font-weight:800;font-size:13px;color:var(--text)}.toast-body{font-size:12.5px;color:var(--muted);margin-top:2px;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.toast-close{background:none;border:none;color:var(--muted);font-size:18px;font-weight:400;line-height:1;cursor:pointer;padding:0 0 0 4px;margin:0;flex-shrink:0;border-radius:0}.toast-close:hover{color:var(--text);background:none;box-shadow:none}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.chat-thread{display:flex;flex-direction:column;gap:10px;padding:4px 0}.chat-msg{max-width:80%;padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.4}.chat-msg.from-user{align-self:flex-start;background:var(--surface-2);color:var(--text);border-bottom-left-radius:4px}.chat-msg.from-admin{align-self:flex-end;background:var(--primary);color:#fff;border-bottom-right-radius:4px}.chat-msg .at{display:block;font-size:10px;opacity:.7;margin-top:4px}.chat-reply-row{display:flex;gap:8px;margin-top:14px;border-top:1px solid var(--line);padding-top:14px}.chat-reply-row input{flex:1 1}.nav-scroll{overflow-y:auto;scrollbar-width:thin;scrollbar-color:var(--line) transparent}.nav-scroll::-webkit-scrollbar{width:6px}.nav-scroll::-webkit-scrollbar-thumb{background:var(--line);border-radius:3px}.nav-scroll::-webkit-scrollbar-thumb:hover{background:var(--muted)}.sidebar .brand{text-decoration:none;color:inherit}.sidebar .brand:hover{opacity:.85}.help-pop{position:absolute;top:46px;right:0;width:300px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--shadow-lg);z-index:60;padding:16px}.help-pop h4{font-size:14px;margin-bottom:8px}.help-pop p{font-size:13px;color:var(--muted);line-height:1.5;margin-bottom:8px}.help-pop a{color:var(--primary);font-weight:600;font-size:13px}.chip-menu{position:absolute;top:46px;right:0;width:250px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--shadow-lg);z-index:60;overflow:hidden}.chip-head{gap:12px;padding:16px}.chip-head,.chip-item{display:flex;align-items:center;border-bottom:1px solid var(--line)}.chip-item{gap:10px;padding:12px 16px;font-size:14px;font-weight:600;cursor:pointer;color:var(--text)}.chip-item svg{flex-shrink:0;color:var(--muted)}.chip-item:last-child{border-bottom:0}.chip-item:hover{background:var(--surface-2)}.modal-backdrop{position:fixed;inset:0;background:rgba(15,21,17,.45);display:grid;place-items:center;z-index:100;padding:20px;animation:modalFade .15s ease}@keyframes modalFade{0%{opacity:0}to{opacity:1}}.modal{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-xl);box-shadow:var(--shadow-lg);width:460px;max-width:100%;padding:22px;max-height:90vh;overflow-y:auto;animation:modalPop .18s cubic-bezier(.4,0,.2,1)}@keyframes modalPop{0%{transform:translateY(8px) scale(.98);opacity:0}to{transform:none;opacity:1}}.modal-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.modal-head h2{font-size:18px;font-weight:800;letter-spacing:-.3px}.modal-actions{display:flex;gap:10px;justify-content:flex-end;position:-webkit-sticky;position:sticky;bottom:0;margin:22px -22px -22px;padding:14px 22px;background:var(--surface)}.lbl{display:block;font-size:12.5px;font-weight:700;color:var(--muted);margin:14px 0 6px}.checkrow{display:flex;align-items:center;gap:9px;margin-top:16px;font-weight:600;cursor:pointer}.checkrow input{width:16px;height:16px;accent-color:var(--primary)}.drawer-backdrop{position:fixed;inset:0;background:rgba(15,21,17,.45);z-index:100;display:flex;justify-content:flex-end;animation:modalFade .15s ease}.drawer{width:440px;max-width:92vw;background:var(--surface);height:100%;display:flex;flex-direction:column;box-shadow:var(--shadow-lg);animation:drawerSlide .18s cubic-bezier(.4,0,.2,1)}@keyframes drawerSlide{0%{transform:translateX(24px);opacity:0}to{transform:none;opacity:1}}.drawer-head{padding:18px;display:flex;align-items:center;gap:12px}.drawer-head,.drawer-section{border-bottom:1px solid var(--line)}.drawer-section{padding:10px 18px}.drawer-body{flex:1 1;overflow-y:auto;padding:18px}.drawer-footer{padding:18px;border-top:1px solid var(--line)}button.primary{background:var(--primary);color:#fff}button.primary:hover{background:var(--primary-600)}